Terms of service

Return & Refund Policy – Marshall’s Sky Gallery

This Return & Refund Policy forms part of your Terms and Conditions and applies to all purchases made via our website.

1. Your Statutory Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

You are entitled to goods that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If goods do not meet these standards, you may be entitled to a repair, replacement, or refund.

2. Exclusion of Cancellation Rights (No Change of Mind Returns)

In accordance with the Consumer Contracts Regulations 2013, the right to cancel (cooling-off period) does not apply to certain types of goods.

By placing an order with Marshall’s Sky Gallery, you expressly acknowledge and agree that:

  • No right to cancel or return applies where goods are:
    • Made to your specifications
    • Clearly personalised
    • Produced on demand
  • We do not accept returns or provide refunds for change of mind, including but not limited to:
    • Ordering the wrong size, format, or finish
    • Deciding you no longer want the item
    • Finding the item cheaper elsewhere

This clause is enforced to the fullest extent permitted by UK law.

3. Digital Content (If Applicable)

For any digital downloads or digital imagery purchased:

By completing your purchase, you:

  • Expressly consent to immediate access/download, and
  • Acknowledge that you lose your statutory right to cancel once the download has begun

This is in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

All digital sales are final and non-refundable, unless the content is faulty or not as described.

4. Faulty, Damaged, or Incorrect Goods

If your item is faulty, damaged, or not as described, you must notify us within 14 days of delivery.

We reserve the right to:

  • Request photographic evidence
  • Inspect or request return of the item before issuing a remedy

Where a fault is confirmed, we will:

  • Repair or replace the item, or
  • Provide a full refund (including standard delivery costs where applicable)

5. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential losses
  • Our total liability shall not exceed the purchase price of the goods

Nothing in this clause excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any matter for which it would be unlawful to exclude liability

6. Burden of Proof (After 30 Days)

If a fault arises after 30 days from delivery, we reserve the right to require evidence that the defect was present at the time of delivery, in line with UK consumer law.

7. Refund Processing

Approved refunds will be issued:

  • Within 5–10 working days
  • Using the original payment method

We reserve the right to withhold refunds until goods are returned and inspected where applicable.

8. Returns Address & Contact

Marshall’s Sky Gallery
Medway, United Kingdom
Email: lifefromabove@marshallsdroneservices.com

9. Policy Acceptance

By placing an order with Marshall’s Sky Gallery, you confirm that you have read, understood, and agreed to this Return & Refund Policy.